CANCELLATIONS, RETURN AND REFUND

The return policy

We make sure that your purchase at our platform becomes a memorable and hassle-free experience altogether. However, if you do not find the product satisfactory and wish to replace it or return it with another one, our easy to return and refund policy will help you to do so. The following steps will give you a streamlined idea of the entire process.

  • A return request has to be placed within 48 hours from the date of delivery of the product.
  • Also, please call our customer care at +918340702406, What's Up at+919004315222 or email us at customercare@kihums.com mentioning your Order ID.
  • Once we receive the request, we shall send across a mail stating confirmation of the same and enquiring about your bank account details for returning the funds.
  • The product to be sent back by customer and the shipping charges will be borne by us.
  • Once we get the product in our warehouse, it shall be put under quality testing.
  • If the product qualifies certain parameters, we shall send across another mail confirming the return and assuring a full refund.
  • You are expected to receive the entire refund amount credited to your bank account within next 3-4 business days.
  • Products purchased on Discount/ offers are NOT eligible for Return / Exchange / Refunds.

Conditions under which return is infeasible

There are certain circumstances under which a return would not be accepted. Following are the parameters that have to be met for validating a return.

  • The product must be unused.
  • It must not carry any stain, sweat or body odor on it.
  • It must not be torn or damaged.
  • The price tags, paper tags should be unaltered manner.
  • The packaging and folding should be intact.
  • The product must not be washed or dry cleaned.
  • Products purchased on offers / discounts are not eligible for return / exchange.

Cancellation of any order

Any purchase can be canceled prior to the initiation of the shipment process. Once the shipment process is started, the product in concern will not be eligible for cancellation. However, you can initiate a return once the product is delivered to you. If a cancellation is requested prior to the shipment of the same, the entire amount paid will be returned.

The refund policies

Refund will be processed only through net banking. No other modes are practiced from our end. We also make sure that the information regarding the bank accounts of the customers will remain private and confidential. The entire amount paid for any purchase shall be returned to the customer within next 3-4 business days from the day the customer receives a confirmation mail for the refund.

  • No returns can be entertained in case of international shipments other than damaged products and the concern has to be reported within 3 days from the date of delivery.
  • No return shall be entertained if the product is purchased at Sale Price.
  • No return shall be entertained if the product is purchased with customization (Fall & Pico).